Next Release Coming Soon! | All Items Eligible For Refund or Exchange | Flat Rate $9.50 Domestic Shipping and Returns

Shipping, Returns & Exchanges

RETURNS & EXCHANGES:

For all domestic orders, we include a FedEx return shipping label which you are welcome to use for your returns. If you elect to use the label we will simply deduct $9.50 from your refund.

We are available to help with any sizing and fit questions you may have. You can reach us at 877-843-1202 or by emailing info@efcuration.com.

Timeframe

All items are eligible for a full refund of the purchase price within 15 days of receiving your order. If a previously purchased item is reduced further in price outside of the 15 day return window it will not be eligible for a price adjustment. Sale prices are subject to change.

Not sure what can be returned?

Items should be returned new, unused, and with all garment tags still attached. Returns that are soiled, damaged or altered will not be accepted and will be sent back to the customer. All shoes must be tried on a carpeted surface until you are sure you are keeping them. Shoes must be returned unmarked and in the original packaging.


Looking to exchange? 

We will facilitate exchanges to the best of our ability. It is strongly advised that you go to the website to purchase your replacement and return your original item for a refund. Otherwise, Contact our Customer Care Representatives for further assistance.

Do you live outside the U.S.?

For our international customers, your local shipping rates with the carrier of your choice will apply to any returns. FedEx International shipping rates will apply to your exchange order. We are available to help with any sizing and fit questions you may have. You can reach us at 877-843-1202 or by emailing info@efoutletstore.com.

Send Returns to:

EF OUTLET

Attn: Returns Dept

456 Packers Falls Rd

Lee, NH 03861


Where do I drop off my returns?

You can drop off your return at any FedEx Mailing Center or drop box. No plans to leave for the day? You can schedule a pickup on the FedEx website or by calling 800-463-3339 and a FedEx driver will stop by your location to grab your return. If you will be leaving your home, we do not recommend scheduling a pickup. The customer is responsible for any return that is not received by FedEx if left out front of a house or building unattended. 

SHIPPING:

Ground Domestic U.S. Shipping

We offer domestic FedEx ground shipping for a flat rate of $9.50 on all orders. Please visit FedEx.com for domestic ground shipping details and arrival times. Unless otherwise noted, ground orders ship within 2-3 business days of order placement date. FedEx Express orders placed after 12:00pm will ship the next business day.

For insurance purposes, any FedEx Ground orders valued over $1000 or FedEx Express orders will require an indirect signature. If the signature is waived by the customer, EF OUTLET is not responsible for replacing lost/damaged items.


Express Domestic U.S. Shipping
FedEx Express Saver - Three business days
FedEx 2 Day - Two business days
FedEx Standard Overnight - Next business day, by 3:00 PM
FedEx Priority Overnight - Next business day, by 10:30 AM

International Shipping

We offer FedEx List Rates for all International Orders. Please visit FedEx.com for International shipping details and arrival times. Unless otherwise noted, orders ship within 2-3 business days of order placement date. FedEx Express orders placed after 12:00pm will ship the next business day. If you have any questions regarding shipping times, EF OUTLET is open Monday – Friday from 9am to 5pm ET.


*Any international orders containing backordered stock will not ship until all items on sales order are available.

Any and all customs fees (customs fees, duties, taxes, brokerage fees, etc.) are entirely the responsibility of the customer. Unfortunately, EF OUTLET has no control over these fees. If you are not familiar with the customs fees in your country, please check with your local customs office for information. Because we are a retail store, we are not able to mark orders as “gifts” for customers in order to avoid paying these fees. We will not misrepresent product or values on customs forms. EF OUTLET does not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees. 


International Shipping Options (Excludes Duties & Taxes)
FedEx International Economy (two to five business days) - varied rates
FedEx International Priority (one to three business days) – varied rates

Canada Shipping Options (Excludes Duties & Taxes)
FedEx International Ground - $35 Flat Rate
FedEx Flat rate International Economy (two to five business days) - varied rates
FedEx International Priority (one to three business days) – varied rates 

Size Chart